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information has been taken directly from the First Great Western website.
First Great Western operates high speed, commuter, regional and branch line train services across the former Wessex Trains, First Great Western Link and First Great Western routes.
Our vision is "to be the leading train company and our customers' preferred choice of travel". Our people, through their passion, energy and commitment, will provide customers and communities with travel that is safe, reliable and enjoyable.
Our objective is to be a profitable train operating company and an employer of choice, offering consistent punctuality, reliability and excellent customer service."
Customer Services Team
First Great Western
Customer Services 08457 000 125 (open 07:00 to 22:00 daily - includes lost property and customer services)
Telesales 08457 000 125 (open 07:00 to 22:00 Monday to Friday and 08:00 to 19:00 Saturday and Sunday - includes bookings, group bookings, season ticket renewals and reservations)
Textphone 0800 294 9209
Assisted Travel 0800 197 1329
Welsh Speaking Enquiry Line 0845 604 0500
Passenger Focus 08453 022 022
Contact Us at: http://www.firstgreatwestern.co.uk/ContactUs.aspx