< > W210 - Nebraska Health and Human Services System - http://www.hhs.state.ne.us

Mission Statement & Operating Principles
Mission: "We help people live better lives through effective health and human services."
Operating Principles: There are five Cs, which serve as the HHS System's operating principles:

Communication

What we mean: Communication means keeping people informed; listening actively; being open and accessible; and ensuring we are accurate, timely, and complete in all we say and write.

The results we want: Our customers, the people we work with and the public, see us as open and honest in our communication, believe that we hear and understand what they say, and view us as a source of valid and reliable information that is easily accessible.

Cooperation

What we mean: Cooperation means a willingness to work with others in good faith; assisting them and accepting assistance from them.

The results we want: Our customers and the people we work with join us in seeking solutions and improvements.

Collaboration

What we mean: Collaboration means a willingness and ability to work together with others as equals in the pursuit of common goals.

The results we want: Our customers and the people we work with trust that we will work with them as partners in the pursuit of common goals.

Customer Service

What we mean: Customer Service means responding to our customers in a respectful, timely, and effective manner.

The results we want: Our customers know we value them and are considerate of their needs.

Confidence

What we mean: Confidence means reliance on us to do our jobs effectively and efficiently with integrity and fairness.

The results we want: Our customers, the people we work with and the public, learn that we do our jobs with commitment, professionalism, efficiency, and through accountable programs and accurate systems.

"Helping people live better lives."