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State of
New Hampshire
Department of Health and Human
Services
Mission Statement
To
join communities and families in providing opportunities for citizens
to achieve health and independence.
Roles and
Responsibilities
To meet the health needs of New
Hampshire citizens: The Department of Health and Human Services
recognizes its responsibility to improve access to care, to contain
costs and to ensure quality of care through improved purchasing,
planning and organization of the health care system. The Department of
Health and Human Services will work to prevent disease and to protect
and improve the health of all citizens through its regulatory and
health promotion efforts.
To meet the basic human needs
of New Hampshire citizens: The Department of Health and Human
Services accepts the responsibility to provide financial, medical and
emergency assistance and employment support services to those in need,
in order to assist individuals in reaching self sufficiency.
To provide treatment and
support services to those who have unique needs including
disabilities, mental illness, special health care needs or substance
abuse problems: The Department of Health and Human Services
accepts responsibility to improve access to and support for the
provision of quality community based services.
To protect and care for New
Hampshire's most vulnerable citizens: The Department of Health and
Human Services accepts a special responsibility to support those who,
due to age, disability or circumstance, are at risk and in need of
protection.
Guiding
Principles
Community Based Services:
Services will be planned, delivered and coordinated at the local
level. The Department of Health and Human Services will develop the
broad policies for service delivery and will allocate available
resources, provide technical assistance, evaluate services and
programs, and ensure quality outcomes.
Family Centered Services:
Services will be responsive to the individual needs of each person
and/or family. Solutions will be designed in concert with consumers
and will be based on their unique strengths.
Prevention Oriented:
Preventive services and programs will be developed and promoted to
assure the well being of New Hampshire citizens and to avoid the need
for more intensive, costly interventions.
Crisis Response: Every
effort will be made to mobilize available resources to promptly
respond to the needs of individuals and families in crisis.
Outcome Based: Services
will be designed to achieve measurable results in maintaining or
improving health, well being, and level of independence. Interventions
will be monitored to determine their effectiveness and will be adapted
as necessary to assure positive outcomes.
Fiscal Responsibility: The
Department of Health and Human Services, in recognition of its fiscal
obligation to the larger state community, will maximize revenues,
minimize administrative costs, and develop cost effective services,
utilizing existing family, community and volunteer supports whenever
possible.
Workforce Quality: The
Department of Health and Human Services will maintain a workforce
whose employees are caring, competent, valued, and respectful of one
another and those we serve. Staff will be knowledgeable and creative
in designing solutions and willing to take risks in overcoming
challenges. Staff will have access to information needed to enhance
job performance and satisfaction.
Management Quality: The
Department of Health and Human Services management will provide the
leadership and support necessary for optimum staff performance and
quality outcomes. Management will assure opportunities for
professional growth and development, encourage innovation and teamwork
and support decision making at the local level.
Open Communications: The
Department of Health and Human Services will promote an understanding
of the agency's mission, goals and plans to its employees, consumers,
providers, and other stakeholders. The Department will seek input from
stakeholders in the design and development of programs and services.
Information Rich: The
Department of Health and Human Services will develop and maintain data
and information technology necessary for decision making and
continuous quality improvement. The Department is committed to
developing a research and analytical capacity which expands our
knowledge and understanding of health and social issues and
contributes to the development of effective solutions.
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